John Paul Mitchell Systems was founded in 1980 by John Paul DeJoria and Scottish-American hairstylist Paul Mitchell.
Did you know that before getting a $350 loan from his mother to start the business, Paul De Joria used to sleep in his car?
Together, until Mitchell's death in 1989, the two men shaped their entrepreneurial creation into a market winner, succeeding through Mitchell's haircutting demonstrations. But very few people know that Paul DeJoria was fired from 3 Hair care companies before he set up his own company with Paul Mitchell.
DeJoria and Mitchell had both obtained success earlier in their careers before, but both were, for different personal reasons, at low points in their lives. After considerable discussion, the two decided to start a new business together.
It seemed like a natural combination, Mitchell had expertise in hair care products and DeJoria had expertise in selling products.
Their initial products—Shampoo One, Shampoo Two, and The Conditioner—broke new ground in terms of quality and effectiveness, quickly gaining traction with professional salons.
Instead of traditional advertising, they relied on educating the community. DeJoria and Mitchell personally visited salons, conducting live demonstrations and building relationships with stylists and salon owners. They adopted a unique business model, selling exclusively through professional hair salons. This approach not only ensured product authenticity but also built a loyal customer base among professional stylists. The early years were financially challenging, issues like product counterfeiting, and limited investment made things even more difficult.
After producing a limited amount of hair care products as their initial inventory, they could only afford to pay for black ink printed on white bottles, which ultimately became a part of their special trade mark.
Their marketing campaign started by arranging opportunities for Mitchell to put on hair styling displays in various salons around the Hawaiian Islands. After Mitchell finished showcasing his skills, then DeJoria would stay put at the salon until every bottle of product was sold!
Eventually, they were able to expand over to the US mainland. They soon became a team of 700 hair stylists around the nation who would put on hair shows displays, and promote the Paul Mitchell hair care products as they styled their customer's hair. Dejoria attributed much of this sales success to the system he set up in the beginning with the three-stage, distributor-to-salon-to-consumer marketing system. They became a corporate phenomenon, utilizing a staff less than 30 employees, and almost no overhead, all while bringing in $5 Million a month.
In 1986 they crossed a staggering $100 million annually!
By the 2000s, Paul Mitchell Systems had grown exponentially and continued its journey to the $1.1 Billion revenue mark in 2022.
Unfortunately, Paul Mitchell passed away of pancreatic cancer in 1989, but despite the sad loss, his partner John Paul carried on the legacy ahead with Paul Mitchell Systems.
Its tools, styling products and dyes are sold in more than 100 countries in 150,000 salons. Sales to salons make up about 95% of John Mitchell's revenue, and 70% of its US business comes from independent salons.
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